An application of the quality function based from the multivariate normal distribution function to the services industry
DOI:
https://doi.org/10.26507/rei.v11n22.633Keywords:
Service Quality, multivariate normal distribution, efficiency, effectiveness, reliability, availabilityAbstract
This research shows an application of the quality function based on multivariate normal distribution applied to the service industry under the differential approach to a definition of measurable service specifications for the researcher. The research suggests a direct application to process expected data from reality that can be obtained with relative ease in the Service Industry to integrate them into a quality measure for comparing with another service on the market. The new Quality Function include parameters of effciency, effectiveness,reliability and availability of services in a standard equation that establishes an new index of quality of service with important applications in industry.Downloads
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